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FAQs

covid-19 – health protocols for customers

Consistent with the actions taken by many individuals across the state, and because of the close proximity between individuals in these establishments, consider wearing cloth face coverings (over the nose and mouth) except when it interferes with the service being provided. If available, individuals should consider wearing non-medical grade face masks. Wearing a mask is of utmost importance because of the close proximity between individuals in these settings.

Maintain at least 6 feet of separation from other individuals. If such distancing is not feasible, other measures such as face covering, hand hygiene, cough etiquette, cleanliness, and sanitation should be rigorously practiced.

Self-screen before going into a close personal services establishment for any of the following new or worsening signs or symptoms of possible COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • Loss of taste or smell
  • Diarrhea
  • Feeling feverish or a measured temperature greater than or equal to 100.0 degrees Fahrenheit
  • Known close contact with a person who is lab confirmed to have COVID-19
  • Wash or disinfect hands upon entering a close personal service establishment and after any interaction with employees, contractors, other customers, or items in the establishment.
  • Wash or sanitize hands after the payment process.
  • Individuals aged 65 or older are at a higher risk of COVID-19. To the extent possible, avoid contact within 6 feet with individuals aged 65 and older. Individuals aged 65 and older should stay at home as much as possible.
  • Carry and use hand sanitizer regularly inside the facility to disinfect hands, especially after interaction with individuals outside the household.

https://gov.texas.gov/uploads/files/organization/opentexas/OpenTexas-Checklist-Massage-Personal-Care-Beauty-Service-Customers.pdf

POLICIES AND PROCEDURES

It is important that both the client and the therapist have a clear understanding of the massage therapy policies and procedures. 

As a new client you need to be informed about Massage Therapy policies in order to provide informed consent prior to the massage session.

True Balance Therapeutic Massage Therapy in Arlington, Texas holds these policies and procedures to a very high standard and therefore have posted them on our web-site for your convenience. 

APPOINTMENTS: Massage appointments are by appointment only. We are available Tuesday through Saturday from 10:00 A.M. until 6:00 P.M. To ensure appointment availability, I suggest a regular series of appointments be scheduled.

Clients can only use (1) Groupon per 12 month period.  Clients can purchase one of our DISCOUNTED wellness plans or memberships for the best price.

CANCELLATION POLICY: Your time together is important. It is requested that you cancel your appointment 24 hours in advance or pay a $25pp re-booking fee to reschedule. You may call and leave a message or text 817-228-5683 to cancel or reschedule your appointment.

Clients who fail to show up for their scheduled appointment time will not be scheduled for future appointments unless they pay in advance. Pre-paid appointments, Gift Certificates, and Groupon’s will incur a $25 re-booking fee for cancellations with less than 24 hour notice. Booking Fee is Non-refundable. Gift certificates and Groupon’s will be forfeited for no shows.

LATENESS POLICY: We request that you arrive 5-10 minutes early for your appointment. Groupons are redeemed upon scheduling or within 24 hour of their schedule appointment as per our cancellation policy. If you arrive 5-10 min late for your appointment, the time left will be used to its best advantage. If you arrive 15 min. or later without calling you will be considered a NO SHOW and you will be charged and/or shall forfeit any gift certificate, pre-paids, groupons, etc… The business shall make an attempt to contact you. If no answer, we will leave a message and your scheduled time will be released for rebooking. You can rebook a pre-paid appointment at a later date by paying a rebooking fee of $25. If the massage therapist is late for the appointment, the remaining time will be used and you will receive a discount or will not be charged for the massage session. 

SICKNESS POLICY: True Balance Therapeutic Massage recognizes that both massage therapist and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If you have any of the following contagious illnesses the massage sessions will be rescheduled: Diarrhea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabie, Thrush, Whooping cough and the common cold.

GIFT CERTIFICATE POLICY: Gift Certificates are non-refundable. Amount paid never expires. Promotional value expires 120 days after purchase and gift certificates shall incur up to a $25 booking fee not to exceed the original price of the service. ALL Gift certificates purchased will incur a non-refundable $25 booking fee to schedule after 365 days.

Appointment required. Merchant's standard cancellation policy applies (any fees not to exceed regular price of service). Valid only for option purchased. If you make a reservation, you may cancel or change your reservation up to 24 hours before its start time. Otherwise, gift certificate booked through Truebalance Therapeutic Massage will be redeemed and the deal’s promotional value and amount paid will expire. Redeemed gift certificates may not be refunded or rescheduled - this also applies to no-shows.  Offer is not eligible for our other discounts.

MEMBERSHIP AND WELLNESS PLAN RULES

Sign up for a membership OR prepaid wellness plan with Truebalance Therapeutic Massage & Spa and get discounted rates exclusively offered to clients. Best of all there’s no annual or activation fees and memberships are month to month. To temporarily postpone or cancel memberships, clients MUST call with 72 hours of scheduled draft date. There’s something for everyone with our variety of membership options from 60 to 90 minute sessions.  Wellness plans can be scheduled anytime and are shareable and giftable.  Wellness plans MUST be booked in the purchaser’s name to be redeemed.

On the 1st of each month or a specific date as determined by client Truebalance Therapeutic Massage & Spa will charge your credit/debit card for your chosen membership amount. Clients then have the rest of that month to schedule their monthly massage. In the event the client can’t make it in that month the massage would roll over to the following month. Massages would continue to roll over until used. Upon termination of membership clients will have 120 days to use any prepaid appointments.

Because we book by appointments only, our Cancellation policy applies and 24 hour is required to rebook or incur a rebooking fee or possibly forfeit prepaid session.

Memberships are per person; however, members of the same household can share a membership.

Gift Cards may be purchased by members at the current full membership rates.

All rates are guaranteed for 120 Days from the date of membership activation.

SANITATION AND HYGIENE: Our massage therapy policies on sanitation are that all equipment and linens that come in contact with the clients will be cleansed in an approved method. All lubricants will be dispensed in a contamination-free manner.

Before and after each massage, the massage therapist’s hands and forearms will be washed with hot soapy water and a disinfecting solution. Any breaks in the skin of the massage therapist will be covered with protective coverings. 

The client will come to the massage therapy appointment clean. The client will inform the massage therapist of any breaks in the skin, and these areas will be avoided.

SCOPE OF PRACTICE: Massage professionals are trained in the use of manual techniques to normalize the soft tissue of the body.

Therapeutic massage is intended to be a health-enhancing system that promotes body balance and efficient body function.

Massage stimulates the natural restorative processes of the body and mechanically reduces muscle tension. These methods may not be used to diagnose or treat any specific, preexisting condition without written permission from your physician.

If any situation may arise during the massage session and if the therapist feels you should be evaluated by another professional – it is our intent at True Balance Therapeutic Massage and under the massage therapy policies to refer you to your personal health care physician. 

Massage therapists do not work within the parameters of licensed medical Professionals. Therefore, massage therapists do not diagnose or prescribe for a particular body dysfunction, nor are they allowed to provide treatment for a specific condition. 

The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.

Massage therapy is a maintenance system, and the benefits are cumulative. It is best to receive a one-hour massage every week to reduce the physical stress that builds in the body. 

Appointments scheduled every other week, combined with gentle stretching and other self-help methods, are also sufficient.

Monthly appointments are beneficial for those who are effectively dealing with stress management. Occasional appointments provide temporary symptomatic relief, but the cumulative effects of therapeutic massage are lost if massage therapy is not used on a regular basis.

PROFESSIONAL BOUNDARIES: In order for True Balance Therapeutic Massage to best serve your needs – honest disclosure of any situation that may interfere with safe, nurturing, nonjudgmental, nonsexual touch must be considered.

The massage therapist needs to consider personal needs, biases, fears, concerns, and limitations as stated in the massage therapy policy and procedures. 

RESPECT OF CLIENTS BOUNDARIES: In this partnership, it is important that the client is honest and open with the massage therapist. Feedback about the effectiveness of the work, a situation that may have been uncomfortable for you, massage techniques that you enjoyed, massage techniques that you did not like, etc., is very important:

  • Is there a body area that you would like me to avoid?
  • Would you prefer that I not use a certain type of lubricant?
  • Do you have a particular religious belief that is important that I respect?
  • Do you or do you not enjoy music during the massage? What type?

Please feel free to share this information with us, as you become aware of it. Sometimes it is hard to remember our areas that are sensitive until they are touched.

If at any time, you feel that another therapist would better serve you, please ask for a referral. If we do anything that makes you feel uncomfortable, tell us. We would not be offended as we hold our massage therapy policies to a very high standard.

Respect for the client’s boundaries is very important. To maintain respect for each client and establish professional boundaries the following massage therapy policies apply:

  • The client may choose to leave on as much clothing as needed for comfort.
  • The client will always be modestly draped. Only the area being massaged with be undraped. The clients will be kept informed of the area to be massaged.
  • The breast and genital area will NOT be massaged under any circumstances. Permission will be asked before working close to these areas: otherwise, a professional distance will be maintained.
  • Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. It is understandable that the closeness of the massage relationship may, on occasion, be interpreted as sensual. This is a physical response that is part of the natural relaxation response, and only last for a few moments before the physical sensations shift to a deep feeling of relaxation.
  • Requests for sexual activity will NOT be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will NOT be rescheduled if this occurs.
  • Children, under the age of eighteen will not be seen without a parent or guardian present in the therapy room.
  • The therapy room door is never locked.
  • The client may stop the massage at any time and is free to leave
  • The client may refuse any massage methods.
  • Visitors may be present during the massage at your request. Please, no children under the age of twelve.

CONFIDENTIALITY AND CONVERSATION: The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.

It is inappropriate for a massage therapist to discuss the therapist’s personal life with the client. We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political or sexual nature.

We may be required to release records under a court order, or to your doctor. We are obligated to report suspicion of child abuse to the proper authorities. 

EXISTING AND NEW MEDICAL CONDITIONS: It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions. 

INFORMED CONSENT: The intake session provides time for the massage therapist to discuss each section of the massage therapy policies contained on this website.

Prior to each massage session, the treatment plan will be discussed with you. At your first contact, you will be directed to our website to review our policy and procedures and your signature on the consent form will acknowledge that you have done so and agree with and agree to comply with the professional massage therapy policies and procedure.

Our Location

2315 Roosevelt Drive, Suite D
Dalworthington Gardens, TX 76016

Hours

Monday Closed

Tuesday 10:00 AM - 06:00 PM

Wednesday 10:00 AM - 06:00 PM

Thursday 10:00 AM - 06:00 PM

Friday 10:00 AM - 06:00 PM

Saturday 10:00 AM - 06:00 PM

Sunday Closed

Copyright © 2019 · True Balance Therapeutic Massage · 2315 Roosevelt Drive, Suite D
Dalworthington Gardens · TX 76016

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